Privacy Policy
Wovenhearth Home Goods Inc. ("Wovenhearth") decides how personal data collected on wovenhearth.info is used and protected. Here's what we gather, why we gather it, how long we hold onto it, who else might see it, and what say you have over it.
Who is responsible
Wovenhearth Home Goods Inc., 145 Kent Street, Charlottetown, PE C1A 1N7, Canada. For anything privacy-related, reach [email protected].
Legal framework
We handle personal data according to PIPEDA and whatever other rules apply in Canada. If something in this policy ever conflicts with the law, the law wins.
What we collect
Placing an order means giving us your name, delivery address, email, phone number and what you're buying, that's what it takes to get a rug to your door. We never collect or store your card details on this site. Just browsing? The site quietly notes technical details like your IP address, browser and the pages you visit, through cookies explained further down.
- Customer contact and shipping details (name, address, email, phone) required to deliver rug orders
- Transaction and purchase history, including rug dimensions, colorways, and order values
- Technical telemetry and device diagnostics (IP address, browser type) used for storefront security and analytics
- Customer support communications related to order inquiries, damage claims, and returns
Why we use it
- To get your order processed, delivered, and returned if needed.
- To answer questions you send us and keep you posted on your order.
- To keep the site running safely and see how people actually use it.
- To send you offers, but only if you signed up for them, and you can opt out of any message anytime.
Who gets to see it
Couriers see your delivery details, nothing more. Our payment provider sees what's needed to take the payment. Hosting and analytics companies process data for us under contract. We don't sell personal data, ever.
Wovenhearth never sells or rents customer personal information to third parties. Data handling is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding Canadian provincial privacy legislation, not by the CCPA/CPRA, which applies only to residents of the United States.
How long we hold onto it
Order records stick around as long as accounting law requires, then get deleted. Account details stay until you close your account. Analytics data lasts 14 months.
Your rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy statutes of Canada, customers may request access to their personal information, request correction of inaccurate records, request deletion where legally permissible, and request a portable copy of their data by contacting the address above.
Security
Wovenhearth does not collect, store, or process any bank card or payment card data of any kind, as all orders are settled exclusively through Cash on Delivery or Direct Bank Transfer; consequently no PCI-DSS card-data obligations arise for this store.
Questions about this policy
Reach us at [email protected] or call +1 (902) 879-2083 during Mon-Fri 09:00-17:15, Sat 09:45-14:15. We answer every message within one business day.
- Merchant
- Wovenhearth Home Goods Inc.
- Registered address
- 145 Kent Street, Charlottetown, PE C1A 1N7, Canada
- [email protected]
- Phone
- +1 (902) 879-2083
- Working hours
- Mon-Fri 09:00-17:15, Sat 09:45-14:15
- Registration
- BN: 965108567RC0001