Delivery & Payment
Wovenhearth ships woven and tufted area rugs, runners, and floor coverings across Canada using carriers equipped to handle bulky rolled textile goods. Every order is quality-checked, rolled, and reinforced before dispatch to minimize the risk of crushing, moisture exposure, or edge fraying during transit.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Purolator | 2-5 business days | $14.90 |
| Canada Post (parcel pickup point) | 4-8 business days | $10.50 |
All timeframes count business days from dispatch. Add 1-2 days if you're somewhere remote.
Order processing
Order before 11:30 on a business day and it ships that same day. Order after the cut-off, on a weekend or holiday, and it ships the next business day. Either way, a confirmation email with your order number arrives the moment you check out.
Each rug is vacuum-compressed or loosely rolled around a rigid cardboard core depending on pile height, wrapped in a moisture-resistant polyethylene film, and secured with tamper-evident tape at both ends. Corner and edge protectors made of reinforced cardboard are applied to high-pile or fringed rugs, and the finished roll is inserted into a heavy-duty outer poly or corrugated sleeve rated for freight handling.
Tracking your parcel
Once an order is handed to the carrier, an automated system generates a tracking number that is emailed and, where a mobile number is provided, sent by SMS. Customers can monitor rug shipment progress in real time through the carrier's tracking portal linked in the confirmation message.
Lost or delayed parcel
No movement on the tracker for 5 business days? Email [email protected] with your order number. We open a trace with the courier, then either resend the rug or refund it in full, your choice, within 10 business days of your claim.
Damaged on arrival
If a rug arrives with visible transit damage such as a crushed core, torn outer wrap, or moisture staining, the customer must photograph the packaging and the rug itself before unrolling further and contact support within 48 hours of delivery. Wovenhearth will issue a prepaid return label for the damaged unit and dispatch a replacement or process a full refund once the claim is verified against the carrier's delivery record.
Payment methods
We accept Cash on delivery, Bank transfer. We will never ask for card numbers or online banking details over email or phone.
Delivery outside Canada
We deliver to a set list of countries. At checkout, before you pay, you'll see exactly what shipping costs and how long it takes to reach your address. If your country charges import duty, that cost is yours to cover on arrival.
Questions about this policy
Reach us at [email protected] or call +1 (902) 879-2083 during Mon-Fri 09:00-17:15, Sat 09:45-14:15. We answer every message within one business day.
- Merchant
- Wovenhearth Home Goods Inc.
- Registered address
- 145 Kent Street, Charlottetown, PE C1A 1N7, Canada
- [email protected]
- Phone
- +1 (902) 879-2083
- Working hours
- Mon-Fri 09:00-17:15, Sat 09:45-14:15
- Registration
- BN: 965108567RC0001